Overview

This Privacy Policy explains how Shanxi KMT Industrial Machinery Co., Ltd., operating under the brand Tuxtreme, collects, uses, discloses, protects, retains, and deletes personal information in connection with https://tuxtreme.com, Amazon marketplace operations, customer support, warranty service, returns, and related business activities.

Information We Collect

  • Contact information, such as name, email address, phone number, billing or shipping address.
  • Order and transaction information, such as purchased products, order number, shipping status, return records, warranty claim records, and customer service history.
  • Payment-related information processed by payment service providers. We do not intentionally store full payment card numbers.
  • Website information, such as IP address, browser type, device information, pages viewed, time stamps, and security logs.
  • Communications, such as emails, contact form messages, reviews, warranty requests, and support inquiries.

How We Use Information

  • To process orders, arrange shipping, provide customer support, handle returns, and administer the 5-Year Limited Warranty for covered products.
  • To operate and secure the website and business systems.
  • To communicate about orders, service requests, policy updates, warranty claims, recalls, safety notices, or legal matters.
  • To comply with Amazon marketplace requirements, tax, accounting, product safety, fraud prevention, dispute resolution, and legal obligations.
  • To improve products, packaging, manuals, installation guidance, and customer experience.

No Shopify, Google Analytics, or Meta Pixel

Tuxtreme does not currently use Shopify, Google Analytics, or Meta Pixel/Facebook Pixel according to the business information provided. If any analytics, advertising, tag management, affiliate tracking, or remarketing technology is introduced later, this policy must be updated before or at the time of deployment.

Cookies and Website Technologies

https://tuxtreme.com may use strictly necessary cookies or similar technologies to provide website functionality, maintain security, remember basic preferences, prevent fraud, or support the shopping/contact experience. The company does not currently use analytics or behavioral advertising pixels.

How We Share Information

  • With carriers, logistics providers, payment processors, customer support tools, warranty service providers, IT service providers, and professional advisors as necessary to operate the business.
  • With Amazon or other marketplaces where required to fulfill marketplace obligations, respond to customer service matters, or comply with platform policies.
  • With government authorities, courts, regulators, law enforcement, or parties to legal proceedings where required or permitted by law.
  • In connection with a merger, restructuring, asset transfer, financing, or similar business transaction, subject to appropriate confidentiality safeguards.

International Transfers

Shanxi KMT Industrial Machinery Co., Ltd. is located in P.R. China and primarily serves customers in the United States. Personal information may be transferred to and processed in China, the United States, and other countries where service providers operate. The company uses reasonable safeguards to protect transferred data.

Data Security

  • Use of access controls, least privilege, MFA where supported, encryption, secure transmission, logging, vendor controls, and incident response procedures.
  • No security method is perfect. Customers should use strong passwords, protect their email accounts, and contact customer service if they suspect unauthorized activity.

Data Retention

Personal information is retained only as long as necessary for order fulfillment, customer support, returns, warranty service, safety notices, legal compliance, dispute resolution, accounting, tax, fraud prevention, or legitimate business operations. Amazon customer PII is subject to stricter retention rules under the Data Protection Policy and may be deleted or anonymized within 30 days after order delivery unless a documented exception applies.

Your Privacy Rights

  • You may request access, correction, deletion, or a copy of personal information where applicable law provides such rights.
  • You may object to or restrict certain processing where applicable.
  • You may opt out of non-essential marketing communications if such communications are offered.
  • To make a privacy request, contact customerservice@tyaje.com. We may verify your identity before fulfilling a request.

California Privacy Notice

For California residents, Tuxtreme does not sell personal information and does not share personal information for cross-context behavioral advertising based on the current business configuration. Categories of personal information collected may include identifiers, commercial information, internet activity, and communications. The sources, purposes, and disclosures are described in this policy. California residents may request access, deletion, correction, and non-discrimination under applicable law.

Children’s Privacy

Tuxtreme does not knowingly collect personal information from children under 13 and does not direct products or services to children. If the company learns that it has collected such data without appropriate consent, it will delete it.

Contact

Shanxi KMT Industrial Machinery Co., Ltd.
No. 66 Zhaoyu Street
Private Science & Technology Park
Jinzhong Economic and Technological Development Zone
Jinzhong, Shanxi 030600
P.R. China
Website: https://tuxtreme.com
Email: customerservice@tyaje.com